Ver. 2.0  June 10, 2025

Hexagon Agility Helpdesk User Access Acknowledgement


By logging into the Hexagon® Agility® Helpdesk, You, the user, agree to the following terms of use:

 

  1. The Hexagon Agility Helpdesk is intended to be used by certified technicians, mechanics, and trained/licensed professionals only.
  2. Servicing or repairing a fuel system without adhering to proper training, instructions, procedures, and without using proper tools and equipment may result in severe injury or death to yourself, others and may damage the vehicle/system.
  3. Only service vehicles inside facilities equipped with the required safety equipment for that fuel type and systems as designated and in accordance with any relevant federal, state, provincial, local laws, and applicable NFPA/CSA standards.
  4. Hexagon Agility Helpdesk content contains links to associated documents and service procedures as reference material(s). Before starting a procedure make sure that you understand all details of the procedure and their precautions.
  5. Vehicle service and maintenance practices are to be performed in accordance with all Occupational Safety and Health Administration (OSHA) and any relevant federal, state, provincial, and local safety standards. 
  6. Always depressurize fuel system prior to servicing a fuel system component.
  7. Always defuel the fuel storage system prior to servicing cylinders/tanks, valves, and/or associated plumbing and hardware.
  8. Only use Genuine Hexagon Agility parts and equipment for servicing your vehicle/system.
  9. Hexagon Agility has ensured the accuracy and reliability of Helpdesk content in accordance with prevailing industry standards; however, it cannot predict or warn of all possible scenarios and their possible consequences. Take caution when servicing or repairing a fuel system, use best safety practices, and clarify any questions or concerns before engaging in service or repair.
  10. Hexagon Agility shall not be liable to you or any third party for any actual, consequential, incidental, special, indirect or punitive damages of any kind or character whenever arising as a result of, relating to or in connection with your use of Freshdesk and/or your use of your web browser of choice, including any related software application or plug-in feature (e.g., use of translation feature), and no such claim shall be made by you against Hexagon Agility regardless of whether such claim is based or claimed to be based on negligence, or any other theory of legal liability, statute, strict liability or otherwise.

Signal Flag Definitions

 DANGER  indicates a hazardous situation which, if not avoided, will result in death or serious                        injury.

   

 WARNING   indicates a hazardous situation which, if not avoided, could result in death or serious injury.

 

 CAUTION   indicates a hazardous situation which, if not avoided, could result in minor or   moderate injury.

 

 NOTICE  is used to address practices not related to physical injury, such as best practices or   tips to help an operation or procedure go smoothly and prevent equipment damage.

 

The information provided within this document is proprietary and confidential. All prior versions, including updates and revisions forwarded separately, are proprietary. The information provided by Hexagon Agility to its customers and clients is solely for the use of those customers and clients. No portion of this publication may be reproduced or distributed without express written consent of Hexagon Agility. Hexagon Agility reserves the right to utilize the intellectual property contained within this publication as content for any other publication produced by Hexagon Agility.

HEXAGON® and AGILITY® are Registered in U.S. Patent and Trademark Office.


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HEXAGON® and AGILITY® are Registered in U.S. Patent and Trademark Office.
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